Shipping Policy
1. Shipping (We Get It, You Want It Now)
As soon as you lock in that order, we’re on it. Expect a confirmation email, and then our team will hustle to get your stuff to you ASAP. If, after the expected time (listed below), you’re still waiting—give it an extra 24 hours, then hit us up. We’ll dig into your order history and find a fix. You’ll also get an email with tracking info, so you can stalk your order like a pro.
2. Delivery Failures (Check That Address, Seriously)
We’re not responsible for mistakes if you mess up your shipping details. So double-check your address when you place the order. You don’t want your order to end up in the wrong place.
3. Delivery Time (We’re Fast, But… Not Speed Demons)
We’re doing our best to ship everything within 14 days, but don’t freak out if it takes a little longer. If your order’s late, let us know, but give it an extra day or two. Patience, friend.
4. Cancellations (Changed Your Mind? Hit Us Up)
If you want to cancel an order, email us at brutal@brutal-atelier.com. We’ll refund you fully, including shipping, as long as we haven’t packed up and shipped your order yet. Once it’s in the hands of our logistics team, you’re stuck with it. Want to return it? Check out our Returns Policy for the lowdown.
5. Shipping Fees (Here’s What You’re Paying For)
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Spain, Portugal & Andorra (including Balearic & Canary Islands)
- STANDARD 48H-72H - €3.50 | FREE over €250
- EXPRESS 24H - €8.75
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Germany
- STANDARD 2-5 DAYS - €6 | FREE over €250
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France
- STANDARD 2-5 DAYS - €6 | FREE over €250
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United Kingdom
- STANDARD 2-5 DAYS - €9 | FREE over €250
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Italy
- STANDARD 2-5 DAYS - €6 | FREE over €250
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Mid Europe (Austria, Belgium, Czech Rep, Denmark, Luxembourg, Netherlands, Poland)
- STANDARD 2-5 DAYS - €11 | FREE over €200
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Rest of Europe
- STANDARD 2-5 DAYS - €12 | FREE over €200
(Includes Ireland, Albania, Armenia, Belarus, Bosnia, Finland, etc.)
- STANDARD 2-5 DAYS - €12 | FREE over €200
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America (North & South)
- STANDARD 5-10 DAYS - €25 | FREE over €500
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Rest of the World
- STANDARD 5-10 DAYS - €40 | FREE over €500
We strive to make international shipping smooth, but occasionally things might go south, and we’ll have to cancel an order. If that happens, we’ll tell you within 48 hours and issue a refund.
6. Customs (The Not-So-Fun Stuff)
Some countries—like the UK, Ireland, parts of Europe, North & South America—might charge you extra for customs. Don’t blame us; it’s out of our hands. The shipping company and local authorities will let you know, and it’s on you to cover those charges.
If you refuse to pay the charges, we’ll get your stuff back, but if you want a refund or a solution, email us at brutal@brutal-atelier.com.
7. Shipping to the UK (Just a Heads-Up)
Shipping to the UK might be a little slower thanks to customs formalities. You might also face some extra fees. If that happens, it’s on you to pay those.
8. Final Thoughts (We’ve Got Your Back)
We’re here to get you your order, but sometimes things happen. If there’s a problem, let us know. We’ll figure it out and get you the goods.